To navigate the frequently asked questions, click on a topic/question to expand and collapse the text.
How do I get a library card?
To obtain a card, you’ll need to present picture identification with your current mailing address – if your ID does not show your current address, we require that a piece of mail, lease, etc, with your accurate address be presented along with your ID. You will be asked to fill out an application, which will be processed immediately. Juveniles age 5 – 17 may get a library card provided that their parent or legal guardian is present and can fulfill the aforementioned requirements, or has a Samuels Library card in good standing.
What’s my pin number?
Your pin number is the last 4 digits of the primary phone number you submitted on your library card application. Circulation staff will happily assist should you desire to change your pin number.
I've lost my card! What do I do?
If you misplace your card, a replacement may be purchased for $1. If your card is lost or stolen, report it to us immediately so we can take the appropriate measures to prevent anyone else from using your account.
Do you accept credit or debit card payments?
Sizable donations may be made via credit/debit cards, however account payments must be cash or check.
Can I get on a payment plan?
Patrons do have the option of getting on a payment plan - this will allow patrons to check out one item at a time on their card, and they will be allowed computer access. You must be able to pay at least $5 when you first sign up for the plan. There are no set due dates or amounts for your payments, the only stipulation is that the entire amount must be paid within four months of setting up the plan. If you do not pay off your account once the payment plan has expired, your library privileges will be suspended until the entire amount due has been paid. If your payment plan has been suspended, the entire amount left on your account must be paid before you will be able to use your card again and you cannot start a new one to pay off the remaining fees.
How many items may I check out at a time?
The first time you use your library card, you can check out up to two items. After you've returned your initial two, you may check out as many as sixty items per card at a time, 10 of which can be DVDs.
How long can I keep books, DVDs, CDs, or magazines I check out? Can I renew items?
Everything is checked out to you in two week increments. You're allowed two renewals – the new due date will be two weeks from the day you renewed the item. We cannot renew DVDs, nor can we renew an item if it is on request for another patron.
What if I return something late?
Late fees are $0.10 per day, per item, with a maximum of $5.00. The fine for late Interlibrary Loans is $0.25 a day, with a maximum charge of $10.00. If a Book Club in a Bag kit is returned late, you are charged $1.00 a day, $20.00 maximum.
What happens if I lose or damage an item?
If an item is damaged or lost, you will be charged for a replacement copy. The cost is what we paid for the item plus a $5 processing fee.
How do I look up a book?
Computer card catalogs are available throughout the library stacks and reference employees are available to assist, as well. You can also access the online catalog from any computer by following this link
Can I reserve an item that's currently checked out?
Certainly - in person or over the phone (540-635-3153), a staff member will gladly place a hold on an item for you. You can also reserve something directly from our online catalog, provided you have your library card number and pin number on hand.
What if a book/DVD/CD I want is not in your catalog?
For items not in our catalog, you can fill out a consideration for purchase form either in person or online at this link
. We also have an Interlibrary Loan service available - with this, we can order the item you're looking for from another library for a charge of $5.00 for shipping and handling.
What is an interlibrary loan?
An interlibrary loan (ILL) is an item that Samuels Public Library borrows from another library for you to check out. To request an item through ILL, it must be more than a year old and something that Samuels Library does not own. There is a small fee to use this service; usually it is $5.00 per item to cover shipping costs, but sometimes the lending library might charge more. To make an ILL request, please ask at the Adult Reference desk.
Can I check out periodicals from the library?
You can check out all but the newest issue of all magazines. Newspapers cannot leave the library.
Do you have ebooks and eaudiobooks available for download?
Through Overdrive Media, we have ebooks and eaudiobooks available to be checked out and downloaded to a computer or compatible portable device. A download station in the library currently allows patrons to download eaudiobooks only. For more information on Overdrive, please follow this link
. Another ebook service we offer is Freading - for details about Freading, please click here
Can you recommend a good book for me to read?
The library staff is full of avid readers delighted to help patrons find their next favorite book! Not only do we have many displays featuring great and recommended reads on a variety of topics, we also have the Samuels Reads blog
, providing you with an endless supply of novels to add to your to-read list.
Do you have computers available for public use?
The library currently maintains 30 computers for public access. 10 of these are located in the children's and young adult areas and provide educational games, reference files and word processing capabilities. The remaining twenty computers are located in the adult area of the library and are capable of internet access as well as word processing functions. Computer use is on a first come, first serve basis - each person is allowed three 1 hour sessions per day.
Do I need a library card to use the computers?
Residents of Warren County are required to have a library card in order to access the computers. If you are unable to get a card, or simply visiting the area, Visitor's Passes may be obtained at the Reference Desk provided you show picture ID. Juveniles with library cards must have parental consent to use the computers.
How do I log onto a computer?
Type your library card number in the first blank and your pin number in the second blank. If you have a visitor's pass, use the 12-digit number in the first blank, and the 4-digit number in the second blank.
How do I print from a computer and how much?
Each computer has detailed instructions posted beside it for printing. Once you follow all of the steps, you then proceed to the Print Release Station (located behind the Reference Desk) with your library card and your money. It costs 20 cents per page for black ink, 50 cents for colored ink. You will need to enter the barcode on the back of your library card, your pin number, and pay the machine – then your documents will print.
Do you have wifi? Is an access code required?
Yes - wifi is free and no access codes are necessary.
Do you have a copier?
Yes - copies are 20 cents per page for black ink, 50 cents for colored ink.
Can I send/receive faxes at the library?
You can send a fax using our self-serve fax machine, which accepts credit or debit cards for payment, or you may use cash to purchase a prepaid fax card from the circulation desk. Domestic fax fees are $1.50 for the 1st page, plus $1 per each subsequent page. International faxing fees are $3.50 for the 1st page, plus $3 per each subsequent page. We are unable to receive faxes for patrons.
Do you have a public scanner?
We do have a scanner patrons can use located at the Adult Reference desk. Use of the scanner is free, we only require that you have use your own flashdrive for saving your scans. If you do not have a flashdrive, they are available for purchase at the Circulation desk for $5.
Do you have a notary?
We have several notaries on staff. The service is free - please bring your photo ID and all parties must sign the document(s) in the notary’s presence.
Do you proctor exams?
Do you have a microfilm reader I can use?
Yes. Our microfilm reader is located behind the Adult Reference desk. Users can print from the reader (normal copying fees apply) or scan and save images to their own flash drives.
Do you have old yearbooks from schools in the area that patrons can view?
Yes. We keep yearbooks in storage; please ask at the Adult Reference desk if you would like to look at a yearbook. Because our yearbook collection consists entirely of donations, we do not have a complete collection. To view a list of yearbooks owned by the library, use the online catalog to do a subject browse for “yearbooks.”
Do you have meeting rooms or a quiet study room I can use?
We have several meetings rooms available for reservation. Smaller groups may prefer our conference rooms, which can fit up to 8 people. The White Meeting Room can hold up to 150 people - this room can be divided into two smaller rooms that can hold up to 75 (A) and 35 (B), respectively. For information on the equipment available to each room, and to check the room's availability and reserve online, please follow this link
. Rooms can booked up to two months in advance, with a limit of three reservations a week. We ask that those placing a reservation have a library card, and read over our Meeting Room Use Policy
. Staff is happy to assist you and answer any questions about our meeting rooms in person or over the phone (540-635-3153). We have two quiet study rooms available on a first come, first serve basis.
Does it cost anything to use a meeting room?
For non-profit organizations, use of the meeting rooms is free of charge. If you are making a profit from using one of our rooms, there is an hourly charge with 15 - 30 minute increments prorated, dependent on the room you are using. The cost of each room is as follows:
Conference Room A - $10
Conference Room B - $10
White Meeting Room A - $20
White Meeting Room B - $15
White Meeting Room Whole - $25
Computer Lab - $50
How do I cancel a reserved room?
Do you carry tax forms?
We carry federal tax forms for the current year during tax season. As soon as we receive the forms from the IRS, we put them in a spinner rack near the Adult Reference desk. We do not carry Virginia state tax forms, but they are usually available at the Warren County Commissioner of the Revenue’s office in the Warren County Government Center. You can also retrieve both federal and state tax forms for the current and previous tax years online. For a list of links to state and federal tax websites, follow this link
Can I rent video/sound equipment or computers?
No, the library does not lend these items, however patrons using one of our White meeting rooms may use the equipment for their respective programs.